This article is the second in a series on The Future of Work and Learning by Jane Hart; in this installment she discusses chatbots. At the present time, consumers are shifting away from social media and desktop computing towards messaging apps and mobile for the majority of their internet needs. Chatbots are stepping in to facilitate this trend and Hart discusses the different ways they are used, how consumers might use them, and chatbot services currently in development by major companies.
- Bots will be the future of work and learning.
- Bots will dominate the mobile platforms.
- Bots are already here, but they are primitive and can be refined and improved a lot.
“”People are now spending more time in messaging apps than in social networks””