It isn't uncommon for community owners to find that their engagement levels are dropping overtime. To properly diagnose which areas need improvement, it is imperative to find which areas traffic is … [Read more...]

Feverbee is now launching a new series of community coaching programs that will enable business owners to develop a community while accessing the most effective community management skills. The main … [Read more...]

Shannon Abram is one of the contributors at the Community Roundtable, and she has recently sat down with Rachel Happe and Jeff Ross for an interesting podcast on community management. Rachel Happe is … [Read more...]

The 10th annual survey that was administered by the The State of Community Management Board has found that although community managers are optimistic about their futures, they are also becoming burnt … [Read more...]

Oftentimes, when a community member asks a question, it can go unanswered for lengthy periods of time which makes the inquirer feel ignored and unimportant. To avoid this scenario, escalate each … [Read more...]

September is the prime month associated with events surrounding TheCR Network community. This year, the community is focusing on technology since several members are migrating from one platform to … [Read more...]

People tend to only inquire about things if the perceived reward is greater than the effort that needs to be put forth into asking the actual question. If you want your consumers to feel as though … [Read more...]

Many people end up building a community surrounding their product or brand by researching what their current and future consumers want, along with information such as their basic demographics. This … [Read more...]

Rachael Silvano has been attending the TheCR Connect conference for three years, and she has compiled a list of ways for newcomers to gain the most from their Community conference experience. Things … [Read more...]

Community management and moderate of social media sites matters since recent lawsuits have resulted in companies being held responsible for their commenters. Moderation should be taken into account to … [Read more...]