Maggie McGary pulls out some highlights from the new The Value of Community Management report from The Community Roundtable.
If you want to see value from online community, you need to invest in community management. Successful community management is not a role delegated to the least experienced members of a team. Findings showed that, on average, community managers have about eight years experience and three years of community management experience.
See original article at maggiemcgary.com